At Innovative Gearstore, we strive to ensure customer satisfaction with every purchase. This Refunds and Returns Policy outlines the conditions, timeframes, and process for returns and refunds.
1. Eligibility for Returns
You may request a return if:
- The product is damaged, defective, or incorrect upon delivery
- The product is unused, in its original condition, and in original packaging
To be eligible, you must initiate a return request within 7 days of receiving your order.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, worn, or damaged after delivery
- Items without original packaging or missing components
- Products purchased during special promotions or clearance sales (if applicable)
3. Return Process
To initiate a return:
- Contact us at [email protected] within 7 days of delivery
- Provide your order details and reason for return
- Our support team will guide you through the return approval process
Returns sent without prior approval may not be accepted.
4. Return Shipping
- Customers may be required to return the product within 5 days after approval
- Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect
- We recommend using a trackable shipping method to ensure safe delivery
5. Inspection and Approval
Once we receive your returned item:
- The product will be inspected within 3–5 business days
- If approved, the refund process will be initiated
- If the return does not meet our policy conditions, it may be rejected
6. Refund Process
- Since we operate on Cash on Delivery (COD), refunds will be issued via bank transfer or other agreed method
- Approved refunds will be processed within 7–10 business days after inspection
- You may be asked to provide your payment details to complete the refund
7. Exchange Policy
- Exchanges are only offered for defective or damaged products
- Requests for exchanges must be made within 7 days of delivery
- Replacement items will be shipped within 5–7 business days after approval
8. Order Cancellation
- Orders can be canceled within 24 hours of placement
- Once the order has been processed or shipped, cancellation may not be possible
9. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
- Please wait up to 10 business days after confirmation
- Then contact us at [email protected] for assistance
10. Contact Us
For any questions regarding returns or refunds, please contact us:
Email: [email protected]